Shipping & Returns
Shipping Policy
We’re keeping shipping simple for everyone, near or far. Here’s what you need to know so your terrae goodies reach you safe and sound.
Delivery notes:
- Orders may take a little longer during busy periods like sales or launches.
- We’ll always do our best to get your order to you as quickly as possible.
- Parcels may be subject to customs charges or additional taxes, which need to be covered by the recipient.
Questions? Drop us an email at hello@shopterrae.com or send us a message at the inbox ✨.
| Region | Shipping Fee | Free Shipping | Delivery Duration |
|---|---|---|---|
For orders below MYR 80 | |||
| Malaysia | MYR 10 | > MYR 80 | 3-5 business days |
For orders below MYR 500 | |||
| Singapore | MYR 30 | > MYR 500 | 3-5 business days |
| Southeast Asia | MYR 100 | > MYR 500 | 5-7 business days |
| Rest of Asia & Australia | MYR 150 | > MYR 500 | 5-7 business days |
For orders below MYR 850 | |||
| Rest of the world | MYR 250 | > MYR 850 | 7-10 business days |
Returns
Returns Policy
We offer a 30-day returns policy from the day the item was purchased. To be eligible for a return, products must be unworn, undamaged and in their original condition and packaging accompanied by proof of purchase. Shipping costs are non-refundable. We will not accept product returns due to normal wear and tear, stains, and accidental or cosmetic damages. Items sold on sale are not eligible for returns or exchanges.
